Can I return an item?
You may return an item within 30 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.
How do I return or exchange an item?
Please follow the below steps
1. Contact our customer service team on 0800 827 954 OR email us at firstname.lastname@example.org. Make sure you supply us with your order number, and whether you would like to return or exchange your purchase.
2. Repackage your merchandise in its original packaging.
3. Place the shoe box(es) in a shipping carton or satchel. Make sure the package is addressed to; Global Footcare, Unit 5/9A Jupiter Grove, Trentham, Upper Hutt 5018, New Zealand.
4. Drop off your package at any authorised New Zealand Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit to show after we have received your package.
**All packages should be sent via a trackable method. Global Footcare is not responsible for packages lost in transit.**
30 Day Satisfaction Guarantee
We are confident you'll love your products so much, that we have given you 30 days to try out your new items! If you don't find your purchases suitable, you may return the product within 30 days for a full refund, less shipping costs.
Our 30 day guarantee is only available for the following brands
Please Note -Exchanges can only be made for the same style or products of equal value.